Refund Policy

Refund Policy

POSage – All-in-One POS & Inventory Software

Last Updated: July 01, 2025

Thank you for choosing POSage. This Refund Policy outlines the terms under which refunds may be issued for our services.

By subscribing to POSage, you agree to this Refund Policy.


1. Subscription Nature of Service

POSage operates on a subscription-based digital service model. Once access is granted, system resources and licenses are allocated immediately.

Therefore, all payments are generally non-refundable.


2. Eligible Refund Cases

Refunds may be considered only under the following conditions:

2.1 Technical Failure

If POSage fails to provide core services due to internal system errors for an extended period, and the issue is not resolved within a reasonable timeframe.

2.2 Duplicate Payment

If you are charged more than once for the same subscription period.

2.3 Wrong Plan Purchase

If an incorrect plan was purchased and reported within 48 hours of payment, before significant usage.


3. Non-Refundable Situations

No refunds will be issued for:

  • Change of mind

  • Lack of usage

  • Business closure

  • User error

  • Internet or device problems

  • Feature dissatisfaction after trial period

  • Promotional or discounted plans


4. Free Trial & Demo

If a free trial or demo is provided:

  • Users are expected to evaluate before payment.

  • No refunds will be granted after trial expiry.


5. Refund Request Process

To request a refund:

  • Email: support@posage.com

  • Subject: Refund Request – POSage

  • Include: Account email, payment receipt, reason

All requests must be submitted within 7 days of payment.


6. Refund Processing

If approved:

  • Refunds will be processed within 7–14 working days.

  • Refunds will be issued using the original payment method.


7. Chargebacks & Disputes

Unauthorized chargebacks may result in:

  • Immediate account suspension

  • Permanent service termination

We encourage resolving issues directly with POSage support first.


8. Changes to Refund Policy

POSage reserves the right to modify this Refund Policy at any time.
Changes will be posted on this page.


9. Contact Information

For refund-related questions:

POSage Billing Team
Email: support@posage.com
Phone: 1800-385-100611
Website: https://posage.com